Car Rental Service and Defensive Renting


Most of the time renting a car is a hassle free process that offers people an enormous amount of convenience. Companies are in business to make money and they won’t make money if they do not treat customers right. Word of mouth advertising is powerful and successful companies want to be on the positive side of a customer reaction. Situations arise though, as they will when any large corporation is serving thousands of customers on a regular basis. People sometimes become embroiled in situations with a car rental service that can result in legal action or at the very least unwanted aggravation. How do you avoid becoming one of these people?

Check and then check again

Damage to the vehicle is a primary way people will run afoul of a car rental service. Most of the time if someone damages a vehicle that they rented, they will own up to it and let their insurance company handle the process and the rental agency is reimbursed accordingly. Problems arise though when the damage is not reported and then someone else who did not cause the damage is held accountable. An individual in such a situation is faced with the difficult prospect of trying to prove they did not do something. You can protect yourself by checking the car carefully for dents and damage before you rent it and then checking it again after you return it. car rental in jaipur If possible, have the rental agent accompany you on the initial and return inspections.

Carry a camera

Snap a picture of the automobile you are renting from several vantage points when you first pick it up and right before you return the vehicle. Make certain you get a picture of any pre existing damage before you drive the car off the lot and have any preexisting damage verified in writing by a representative of the company.

Go at a slow time

Like many places a car rental service is often staffed by people who are overworked as the place is usually understaffed. If you pick up your car at a busy time no one may be available to inspect the car with you. Call ahead before you pick up and inquire as to when they are usually slowest and try to pick your rental up at this time. This will give you a much better chance of getting someone who can accompany you during your pick up inspection.

Are you covered?

Make sure when renting a vehicle that either your automobile insurance or your credit card company provide proper amounts of coverage. Do not assume that they do, speak with someone and have them explain the policy parameters. Also, don’t try to whittle down your coverage so that you are not overlapping any policies. You may actually have multiple policies in force when dealing with a car rental service: your own automobile insurance, insurance provided by credit cards, insurance provided by the rental company. Too much insurance is bad as you incur unnecessary costs. But a little too much is often a good thing as some policies are supplemental to your primary policy and are intended to only fill small gaps in coverage. So spending a little extra for adequate insurance even if it does overlap a little, is nothing to worry about.

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